Delivery
Netherlands:
shipping within 3-5 working days via PostNL
Track & Trace number provided
Costs € 6,75, free shipping for orders as from € 100,-
Europe:
shipping within 3-5 working days via PostNL
Track & Trace number provided
Packet 0 – 2 Kg € 13,-
Packet 2 – 5 Kg € 19,50
Refunds and returns
We send our ceramics with maximum care. Should you order not arrive in good condition, please send us an email (info@ateliervandeven.store) including a photo of the broken or damaged item. We will contact you as soon as possible.
If you wish to return a purchased product, please contact us via email (info@ateliervandeven.store). You can return your item within 14 days of the purchase. Ceramics are very fragile and should be returned in the same way as you received them with original packaging.
Your item must be received in good order, unused and in the same condition as you received it. Once your refund is approved, we will inform you and take care for payment as soon as possible. Exact duration of the payment depends on the financial service provider (Mollie).
The return shipping costs are for your own account and we do not accept any liability for loss or returned damage during transport of the item.
